All orders are tracked. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding re-delivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation (DPD.co.uk or DHL.co.uk) and enter the tracking reference provided in the dispatch confirmation email. Alternatively, you can contact your local depot (this will be the fastest way).

In the unlikely event that the carrier cannot deliver your order then they will return the parcel to us, the sender. Any parcels returned to the sender will be processed as a return once delivered at our warehouse, and a full refund will be issued if your address is totally correct. We are not able to reship parcels that are returned to us by our carriers.

Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 28 days. If you have forgotten to purchase an item, you will need to place a second order.

When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.