FAQ
All orders are tracked. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding re-delivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation (DPD.co.uk or DHL.co.uk) and enter the tracking reference provided in the dispatch confirmation email. Alternatively, you can contact your local depot (this will be the fastest way).
In the unlikely event that the carrier cannot deliver your order then they will return the parcel to us, the sender. Any parcels returned to the sender will be processed as a return once delivered at our warehouse, and a full refund will be issued if your address is totally correct. We are not able to reship parcels that are returned to us by our carriers.
Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 28 days. If you have forgotten to purchase an item, you will need to place a second order.
When your delivery reaches the country of your destination, import duties and taxes are levied and payment to our carrier is necessary to release your order from customs. This may impact the speed of delivery of your order as customs processes take place. We are unable to advise on the length of time customs may take or the rates that may be charged, as they vary according to country. Please consult your local postal service for more information.
All returns must be registered within 29 days of receiving your order
Please return your parcel as soon as you found out it's not good enough for you
Returns from multiple orders cannot be combined
Any returns received in an unsaleable condition will not be refunded and returned to the customer
If you have received a damaged or faulty item, please contact our Client Experience team before returning it and make photos and video
Refunds are processed within 14 working days of receipt to allow for inspection of the original method of payment (credit card, gift voucher or PayPal account) after your item(s) are delivered to us. We cannot facilitate refunds to a third party. You will receive an email once your order has been refunded.
We only offer size exchanges on the same product. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
(For your convenience, we offer an easy-tracked return service for the below countries:
You can return to Ukraine or Spain, please contact our support team via email at info@devils.boutique
If this is not filled out correctly, your return may experience issues in processing.
If you have received a faulty item in your order we apologise for any inconvenience caused. Please contact our client experience team who will be happy to assist you with the return of your order.
Get in touch via email at info@devils.boutique or alternatively message us on: